Production ReadySaaS CRMAI Automation
Live Agent Tracking
Advanced management dashboard for live agent status, assigned leads, calls today, talk time, idle time, recordings, revenue and conversion.
Logged In
Catechu Admin
Agents
1
1 active
Assigned Leads
1
All active ownership
Calls Today
0
0% connect
Connected
0
Completed calls
Missed / Failed
0
No answer / failed
Talk Time
00:00
Today total
Live Agent Control Filters
Track agents by live status, department, call activity, recordings, idle time and search.
Live Calling Quality
Today’s connect ratio and talk-time health.
Connect Ratio0%
Missed Ratio0%
Revenue Being Handled
Assigned order value handled by agents.
₹1,199
Total order value from assigned leads.
Live Monitoring Note
Break/online/on-call status will become exact once dialer API sends agent live status.
CRM already supports live status from dialer webhook fields like liveStatus, agentStatus, breakStatus or currentStatus.
Live Agent Tracking Board
Management can monitor each agent’s lead load, calling activity, idle time, talk time, conversion and recordings.